Module 1: Professional Office Management & Leadership

Key Topics

  • Professional conduct and ethical leadership
  • Roles and responsibilities of a manager
  • Leading by example
  • Accountability, fairness, and consistency

Activity

Group discussion: “What does professional management look like in our office?”

Module 2: Understanding Your Subordinates

Key Topics

  • Personality types and work styles
  • Motivation and performance drivers
  • Emotional intelligence and empathy
  • Managing diversity, inclusion, and generational differences
  • Supporting employee wellbeing without favoritism

Activity

Work-style assessment and reflection exercise

Module 3: Effective Communication & People Management

Key Topics

  • Clear instructions and expectations
  • Active listening and open-door communication
  • Giving feedback and coaching
  • Handling sensitive conversations professionally

Activity

Role-play: manager–subordinate communication scenarios

Module 4: Workplace Conflict & Conflict Resolution

Key Topics

  • Common sources of workplace conflict
  • Early warning signs
  • Manager’s role in conflict management
  • Conflict resolution styles
  • Step-by-step conflict resolution process
  • Documentation and escalation procedures

Activity

Case study and role-play: resolving a workplace conflict

Module 5: Managing Difficult Situations & Employees

Key Topics

  • Dealing with poor performance and misconduct
  • Managing emotions, stress, and resistance
  • Preventing gossip and toxic behavior
  • Maintaining professionalism under pressure

Activity

Group problem-solving: difficult employee scenarios

Module 6: Workplace Health & Safety Responsibilities

Key Topics

  • Importance of health and safety in the workplace
  • Legal and organizational health & safety responsibilities
  • Identifying hazards (physical, ergonomic, psychosocial)
  • Risk assessment and control measures
  • Reporting incidents and near misses

Activity

Hazard identification exercise (office-based examples)

Module 7: Promoting Employee Wellbeing & Safe Work Practices

Key Topics

  • Mental health awareness and stress management
  • Preventing burnout and fatigue
  • Creating a safety-first culture
  • Manager’s role in employee wellbeing
  • Emergency procedures and preparedness

Activity

Group discussion: improving safety and wellbeing in our workplace

Module 8: Building a Positive, Safe & Respectful Office Culture

Key Topics

  • Integrating professionalism, safety, and respect
  • Preventing conflict through clear policies and communication
  • Encouraging teamwork and accountability
  • Continuous improvement

Activity

Personal action plan: “What I will implement as a manager”

Training Objectives

  • By the end of this training, participants will be able to:
    • Demonstrate professional and ethical office management
    • Understand and manage different employee personalities, needs, and work styles
    • Communicate effectively with subordinates
    • Identify, prevent, and resolve workplace conflict
    • Promote a safe, healthy, and compliant work environment

    Fulfill managerial responsibilities for health and safety

Training Wrap-Up

  • Key takeaways
  • Q&A session

Duration

FACE TO FACE (CLASSROOM) 3 TO 5 DAYS

ONLINE: 8 WEEKS